Terms & Conditions

Terms & Conditions

• Terms of Website Use:

Before you begin using shop.marcello.ae (referred to as "our website", “site”), we kindly ask you to carefully read and understand these terms of use. By utilizing our site, you signify your acceptance of these terms of use and your commitment to comply with them. Should you disagree with these terms, we request that you refrain from using our site.

shop.marcello.ae is a site operated by Marcello General Trading LLC. We are registered in UAE under company number 1742348 and have our registered office at 7th floor, 70 City Avenue Building (Zam Zam Al Mandi Building), Opposite Pullman Residency Next to Deira City Center, Port Saeed, Deira, Dubai, UAE PO BOX 125566.

Accessing our Website

1.1. We grant you temporary access to our website, and we retain the right to discontinue or change the services we offer there at any time. If for any reason, our website is down at any time or for any length of time, we shall not be held liable.

1.2. From time to time, we might limit users who have registered with us access to particular areas of our website, or the entire site.

1.3. You are in charge of accessing our website and guaranteeing that anybody using your internet connection to visit our site is aware of these Terms of Use and consents to comply by them.

2. Intellectual Property Rights

2.1. All the copyright and other intellectual property rights in our website and the material on our website are reserved.

2.2. You are allowed to use the materials from our website for your personal reference only.

2.3. Commercial usage of any part of the materials on our site requires prior written consent from us.

1. Our Liability

3.1. All product descriptions, information, and materials presented on this website are provided "as is," without any express or implied warranties, except those legally mandated. We exclude all liability, to the fullest extent allowed by law, for any direct, indirect, or consequential loss or damage that a user may suffer in connection with our website, the use of our website, the inability to use our website, or the results of using our website, any linked websites, or any materials posted on it, including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill.

3.2. The aforementioned exclusion of liability does not limit or exclude our liability for any other type of liability that cannot be limited or excluded by applicable law.

1. Your Visits to Our Site, Linking to our site/from our site

4.1. We manage your personal information in compliance with our website's privacy policy.

4.2. By using our website, you consent to the way we use your information, as described in our privacy policy, and you ensure that the information you submit is accurate.

4.3. As long as the linking is appropriate, lawful, and does not harm or exploit our reputation, you are free to link to our home page. You may not, however, create a link in a way that implies an affiliation, endorsement, or approval of ours when none exists.

4.4. You should only link to our website from websites that you own. You are only allowed to create links to our home page; our website cannot be framed on any other website.

4.5. Kindly asking you to send your request to info@marcello.ae, if you plan to utilize any content on our website other than what is specified above.

4.6. Links to external websites and materials offered by outside parties may be included on our website. These links are intended for informational purposes only.

4.7. We do not assume any liability or responsibility for the information included on any linked sites or resources, or for any loss or damage that may result from your use of them.

1. Jurisdiction and applicable law

5.1. Any claim resulting from or connected to your access to our site shall fall under the non-exclusive jurisdiction of the UAE courts.

5.2. The laws of the United Arab Emirates shall govern and be interpreted in connection with these conditions of use and any disagreement or claim emerging from or relating to them or their subject matter or formation, including non-contractual disputes or claims.

1. Variations

6.1. We reserve the right to revise these terms of use at any time by making amendments to this page. Since any changes are binding on you, it is your duty to check periodically this page to be aware of any updates. Furthermore, notices or provisions posted elsewhere on our website may take precedence over certain of the terms and conditions included in these terms of use.

7. Invalidity

7.1. If any term set out in these Terms of Use is deemed invalid by a competent authority, the remaining terms shall remain in effect, and you will still be bound by them.

8. Privacy

8.1. Personal information, such as your contact details, provided during the order process will be stored and used by us in accordance with our Privacy Policy.

9. Governing Law

9.1. This agreement is governed and shall be interpreted in accordance with UAE law.

10. Your concerns

10.1. If you have any concerns regarding the material that appears on our site, kindly asking you to send your request at info@marcello.ae.

(NOT SURE IF WE NEED THIS ↓)

1. INFORMATION ABOUT THE SITE AND THE GOODS

1. Information Provided on the Site

1.1. We strive to ensure that all information on the Site, including product descriptions and listed prices, is accurate and correct at all times.If we identify any errors that may have affected your order, we will make reasonable efforts to notify you through the contact information provided on your account or during the order process.

1.2. Please be aware that shopping for goods online differs from in-store purchases, and certain factors may affect your perception of the goods (for example, colors of goods displayed on the Site may vary based on your display settings or actual sizes and shapes of the goods may differ from their appearance on your screen).

1.3. All goods are subject to availability. We reserve the right to withdraw any goods from sale at any time, and our only liability in such cases will be to refund any money paid for the unavailable goods.

1.4. While we endeavor to arrange timely delivery of your goods, please note that actual delivery dates may vary. Tracking information is provided by our delivery service provider and serves as an estimate only.

1.5. Not all goods and promotions offered on the Site may be available in-store, and vice versa. We retain the right to adjust prices, goods, and special offers at our discretion.

1. BUYING GOODS

1. Placing your Order

1.1. Once you have selected the goods you wish to purchase, you will be prompted to register your personal details by completing a registration form. You will also need to provide your debit or credit card details to enable us to process payment for the products ordered. In cases where we utilize a third-party card authorization service to verify and administer payment on our behalf, your personal and credit card details will be transferred to that third party, and by placing an order, you expressly consent to such data transfer for payment purposes. When you place an order for goods via the Site, your order constitutes an offer to purchase goods from us.

1.2. After placing your order, you will receive an order confirmation webpage and an order confirmation email (referred to together as "Order Confirmations"). The Order Confirmations contain the final details of the order you submitted on the Site.

1.3. The Order Confirmations include information about the goods ordered, the total order cost (including delivery), and an order number. Once your order is shipped, we will send you a shipping confirmation email and an invoice email.

2. Order Acceptance

2.1. All orders are subject to our acceptance. We will confirm acceptance by sending you an email confirming the dispatch of the goods ordered by you. While we aim to supply all goods ordered, we reserve the right, at our discretion and without the need to provide reasons, to reject any offer at any time before acceptance. If we refuse your order, we will notify you promptly.

3. Payment

3.1. Payment will be taken from your credit or debit card at the time of shipment. You will receive an email or post mail detailing the items shipped from your order and the corresponding shipping cost. In case we encounter any payment issues using the card details provided during the order process, we will contact you.

3.2. Unless otherwise stated, all prices displayed on the Site are inclusive of VAT and/or other applicable taxes. Delivery fees will be added to your total order price as per our delivery guidelines.

4. Pricing Errors

4.1. While we make every effort to ensure accurate pricing on the Site, errors may occur. If we identify an error in the price of the goods you have ordered, we will notify you promptly. You will then have the option to confirm your order at the correct price or cancel it.

1. Refund

1. Refund of Goods

If you discover that your goods are faulty, you not able to return the goods or to ask for refund after 24H.

 Contact us

This website is owned and operated by Marcello General Trading LLC.

If you have any questions about our cookies or this cookies policy, please contact us by email info@marcello.ae